Privacy Policy

Effective date: September 2025

At Ninth Hour, we’re committed to protecting your privacy in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

What We Collect

We may collect personal information including:

Name, email, shipping and billing address, and phone number
Payment details (securely processed via third-party payment providers)
Order history and preferences
Device and browsing information (such as IP address and site usage via cookies)

We use your information to:

Process and fulfil orders
Communicate with you about orders, support, or updates
Send marketing communications (only if you opt in)
Improve our website and services

We do not sell or rent your personal information. We only share it with trusted third parties when necessary for:

Payment processing
Order delivery and fulfilment
Website operations, analytics, and customer service

All third-party services used are required to maintain the privacy and security of your information.

You have the right to access and correct the personal information we hold about you. To request access or make updates, please contact us at hello@ninthhour.com.au.

Cookies

Our site uses cookies to improve your browsing experience, analyse website traffic, and personalise content. You can disable cookies via your browser settings, but some parts of the site may not function properly.

Marketing and Opt-Out

f you’ve opted in to receive marketing emails, you can unsubscribe at any time using the link in the email or by contacting us directly.

Data Security

We take reasonable steps to ensure your personal information is protected from misuse, loss, and unauthorised access. All transactions are processed securely.

For any questions or concerns about your personal information or this Privacy Policy, please contact:

hello@ninthhour.com.au

https://www.ninthhour.com.au